Gratuitease

How can we help?

Fill out this card to send a request to Gratuitease Support. No email app or sign-in is required.

Use the email associated with your account if you have one. You do not need to sign in to submit this form.

For beacon or payment issues, include the Support ID shown in the app if available. Do not include passwords, verification codes, full card or bank numbers, Social Security numbers, or identity documents.

Choose a topic

What can we help with?

Tipping with Gratuitease

Help for customers finding a worker, choosing a gratuity, using Apple Pay or Google Pay, and understanding guest tipping.

Starting and ending an earning shift

Help for service professionals using free iPhone discovery and active earning sessions.

Wearable subscription, ownership, and replacement

Gratuitease wearable pricing, shipping, ownership, early returns, and replacement information.

Tips, fees, and cashout

Understand the Gratuitease platform fee, technology fee, direct and pooled earnings, and payout options.

Privacy and location permission

Why iPhone location permission is required for nearby Bluetooth discovery and what Gratuitease does not collect.

Delete your account

Request account and data deletion, including if you cannot access the app.

Contact Gratuitease support

Fill out a support request and receive a case reference. You do not need an email app or a Gratuitease sign-in.

Open Support Form