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Account deletion

Last updated: September 15, 2026

You can request account deletion without installing or signing in to the Gratuitease app.

Use the email associated with your account if you have one. You do not need to sign in to submit this form.

For beacon or payment issues, include the Support ID shown in the app if available. Do not include passwords, verification codes, full card or bank numbers, Social Security numbers, or identity documents.

If you still have the app

You can also choose Delete Account in Settings. If you cannot sign in or complete that process, use the request form above.

Subscriptions and unsettled payments

You may submit the deletion request immediately even when you have an active wearable subscription, unpaid balance, pending tip or payout, shipment, refund, or dispute. Gratuitease deactivates account access and public discovery and requests cancellation of recurring wearable billing. Restricted payment, fulfillment, and audit records are retained only as needed to finish or reconcile that activity. Pending funds continue to the previously linked payout destination when one remains usable and settlement permits; otherwise restricted support review is required. Deleting the app alone does not cancel a subscription or delete your account.

What is deleted and what may be retained

We delete or de-identify your account profile and associated personal information unless retention is needed for a legitimate purpose. Payment, tip, payout, tax, consent, security, fraud-prevention, and dispute records may need to be retained to meet legal obligations or resolve transactions. Data held independently by your business or payment provider may be subject to that party’s retention requirements.

Support will confirm the request and explain any information that must be retained and the applicable timing. See our Privacy Policy for further details.